If a user needs to change their password but does not receive an email when they select 'Forgot Password', this could be due to firewall protection on your company's email account. Not to worry, you can send any user a password reset link by following the steps below.
1. Start by selecting 'Admin Tools' from your homepage or user drop-down.
4. Then 'View details'
5. Here we will see a box with all of the user's details and we will select 'Edit'.
7. Once you have done this, simply select 'Submit'.
If for any reason your user is still not receiving a password reset link, please reach out to firstname.lastname@example.org for assistance.