If you have trouble with a specific lesson of ours and you are running the correct corresponding software version, we will make attempts to troubleshoot with our content team. That said, this service is intended to ensure there aren't problems with the design of our content/exercises vs. providing 1-on-1 instruction/tutoring.
K-12 or post-secondary students having trouble with exercises or test questions should take these questions to their instructor for guidance. If the instructor determines there might be a problem with the content, they are encouraged to bring it to us for further investigation with our content team.
While we are unable to answer questions that don't relate to specific SolidProfessor course content, you are welcome to submit any SOLIDWORKS question to our "Ask SolidProfessor" program for the opportunity to get it answered via video in our newsletter.