Some users may experience SOLIDWORKS crashing while being launched after the SolidProfessor Add-in has been enabled. While our team investigates a solution, the workaround below can be used.
Users may see this issue if:
- 3DEXPERIENCE and SolidProfessor add-ins are both enabled on startup.
- 3DEXPERIENCE and SolidProfessor add-ins are both enabled at the same time.
- The SolidProfessor add-in is enabled, and then a 3DEXPERIENCE add-in is enabled.
How to Resolve
To resolve the crashes on startup, edit the registry to disable add-ins on startup. Then, after launching, enabled add-ins as needed.
Follow these steps to disable the SolidProfessor add-in on startup:
- Close all SOLIDWORKS programs
- Open Windows Search, search for REGEDIT, and then hit Enter to open the Registry Editor
- Navigate to HKEY_CURRENT_USER\SOFTWARE\SolidWorks\AddInsStartup
- Right-click on the folder and click Export
Name the file user.reg and save it anywhere that is desired. We have now made a backup of our current registry
- In the AddInsStartup folder, find the "{9ff8affc-3009-41d0-8327-71d97bd798f0}" registry key which controls the SolidProfessor Add-in startup
Right-click on the (Default) key and select "Modify..."
- Change the key's data value of "1" to "0" and hit "OK"
- Launch SOLIDWORKS to test the issue
- If the issue persists, continue disabling any other add-ins by finding any other keys in "AddInsStartup" with a data value of "1" and changing it to "0"
- Once all add-ins are disabled on startup, launch SOLIDWORKS and enable the add-ins as needed
If both the SOLIDPROFESSOR and 3DEXPERIENCE add-ins are neded, leave the 3DEXPERIENCE add-in enabled on startup, leave the SolidProfessor add-in disabled on startup, then manually enable after launch.