This article outlines key tasks for managing your team of SolidProfessor users.
1. Navigate to the Admin Tools from the dashboard or from the user drop-down menu.
2. Click Create New Member.
3. Fill out the member's name and email address, then click Create Member.
A 'SolidProfessor New Account Notice' will be sent to the member's email. They will receive a password reset link to get them access to their account. If they have trouble receiving this email, please reach out to support@solidprofessor.com.
If you receive a message that their email already exists in our system, please reach out to support@solidprofessor.com for assistance.
Please note that new members are automatically created as a 'Learner'. If you'd like to change their permissions you can click on their name, 'Edit', and select another 'Role'.
Client Admins and Managers can deactivate or activate users. Users that are active occupy a seat and have complete access to SolidProfessor. Inactive users do not occupy a seat and have limited access to SolidProfessor content. Inactive users are still linked to your company, but cannot access Groups or view most library content.
1. Navigate to the Admin Tools from the dashboard or from the user drop-down menu.
2. In the All Members page, check the box beside the user you would like to update then select Actions.
3. After selecting Deactivate, you will see the member's status and your organization's seat availability immediately update.
As a Manager or Client Admin for your organization's SolidProfessor account, you have the option to remove users from this account anytime you need to.
Please note: Removing a user from your account is permanent and cannot be undone. It is best practice to utilize this feature in cases where the employee will not be returning to your organization.
If you are looking to temporarily deactivate a user that may need training in the future but is not leaving the company, we recommend deactivating the user, as opposed to removing them from your account. For more information, please see our support guide on Activating and Reactivating Users.
1. To remove a user, start by navigating to the Admin Tools from the dashboard or from the user drop-down menu.
2. In the All Members page, select the check box beside the user to be removed, click the Actions drop-down menu, then select Remove from Account.
3. A confirmation window will appear with a warning that you will not be able to re-add the user. Select Remove from Account to complete the removal.
Please note: This action is permanent and cannot be undone. Again, we recommend deactivating a member from your account if they will remain with the company and may require future training. You can learn more here.
1. To add a team member to a group, start by navigating to the Admin Tools from the dashboard or from the user drop-down menu.
2. Click to select the Group you would like to add the member to.
3. Click "Add Existing Learner" in the top right corner.
3. From the drop-down menu, select the user to be added to the group.
4. Optional: Check the box next to "Send assignment notification email" and then press "Submit" to finalize.
1. To remove a user from your group, log in to your SolidProfessor account and open the Admin Tools.
2. From the Admin Tools, select the Group you would like to remove a user from.
3. Select the checkbox beside the user to be removed. When the box has been checked, you will see a red Remove from Group icon in the top right.
4. After selecting Remove from Group, a confirmation window will appear. Click Remove from Group to successfully remove the user.
1. Select Practice Exercises below Admin Resources to access Practice Exercises Keys, walkthrough videos, and completed data sets.
2. A new tab will open containing a set of folders maintained by our Content Development team with practice exercise resources. Select a link to view all courses in that software.
3. Select a course, course version, section, and exercise title to view the specific resources for that practice exercise.
