As a Manager or Client Admin for your organization's SolidProfessor account, you have the option to remove users.
Please note: Removing a user from your account is permanent and cannot be undone. It is best practice to utilize this feature in cases where the employee will not be returning to your organization.
If you are looking to temporarily deactivate a user that may need training in the future but is not leaving the company, we recommend deactivating the user, as opposed to removing them from your account. For more information, please see our support guide on Activating and Reactivating Users.
1. To remove a user, start by navigating to the Admin Tools from the dashboard or from the user drop-down menu.
2. In the All Members page, select the check box beside the user to be removed.
3. Select the Actions drop-down menu, then select Remove from Account.
4. A confirmation window will appear with a warning that you will not be able to re-add the user. Select Remove from Account to complete the removal.
Please note: This action is permanent and cannot be undone. Again, we recommend deactivating a member from your account if they will remain with the company and may require future training. You can learn more here.