If a user does not receive a password reset email after selecting 'Forgot Password' on the sign in page, it may be due to a firewall protection on your company's email account. Follow these steps to manually send a password reset link to a team member.
1. Navigate to the 'Admin Tools' from the dashboard or from the user drop-down menu.
2. In the 'All Members' page, click the name of the user you would like to send a password reset link to.
3. Select 'Send Forgot Password Link'.
If the user does not receive their password reset email, they should check their spam folder or request a password reset link via the login page: https://plt.solidprofessor.com/forgot-my-password.
If for any reason the user is still unable to reset their password, please reach out to support@solidprofessor.com for assistance.