If a user does not receive a password reset email after selecting 'Forgot Password' on the sign in page, it may be due to a firewall protection on your company's email account. Follow these steps to manually send a password reset link to a team member.
1. Navigate to the Admin Tools from the dashboard or from the user drop-down menu.
2. In the All Members page, click the name of the user you would like to send a password reset link to.
3. Select "Send Forgot Password Link".
6. If the user does not receive their password reset email, you can provide them with the generated link.
If for any reason your user is still unable to reset their password, please reach out to support@solidprofessor.com for assistance.